FAQ - Frequently Asked
Questions - AirMap products
Q: How can I
reactivate APOLLO AirMap on a new
computer or after re-installing Windows on the same computer ?
Q: Network
installation: how to install and
activate an AirMap-X license in a
network?
Q: Can I transfer an AirMap license offline from one computer
to another ?
Q: Can AirMap-X also run in fullscreen mode ?
Q: Which operating systems are supported ?
Q: Can AirMap charts be exported,
imported or used outside of FlightSimulator ?
Q: Problems with online activation ?
Q: Simconnect problems ?
Q: AirmapX window invisible
behind FlightSimulator in fullscreen
mode?
Q: FlightSimulator pauses
everytime you click a button in the
AirMapX instrument ?
Q: Does AirMapX require
any third party tools like FSUIPC or
wideFS for network support?
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Q: How can I reactivate Apollo AirMap on a new computer or after a Windows-Reinstallation
on the same computer ?
Close FlightSimulator before any
activation/deactivation!
A: The license for APOLLO AirMap is locked to the PC, where AirMap
is installed the first time, normally directly after purchase and after the first
activation. I.e., on another PC or on the same
PC, after upgrading to Windows XP or VISTA or Windows 7, the APOLLO AirMap license
cannot be activated by entering the original serial number without difficulty.
However, it is easily possible to re-activate
AirMap on a new PC again when
FIRST (i.e., before deleting,
formatting, installing a new version of Windows, disposal, etc.) the original license
on the old PC was disabled with the AirMap activator tool. This
can be carried out in a few seconds either online via the Internet or offline via
email (takes longer). To do this, the valid license must be disabled with the APOLLO
activator on the old PC first. Then the license can be activated on another PC (or
be re-activated on the same PC this time under a new version of Windows) by typing
in the original serial number (online or by email).
The current version of AirMapActivator can be found here:
AirMapActivator
After deactivation of the AirMap licenses you
can install a new Windows version on your PC.
You can then, if necessary, reinstall the AirMap products and activate the license
with the AirMapActivator online or request a new activation key by email.
For the activation, you will need the serial
numbers of your original AirMap licenses.
Shown here are the steps of the online deactivation and the -reactivation:
After start of the AirMapActivator the following window will be shown. To deactivate
a license, first the checkbox "Show activated licenses" must be checked to display
the licenses to choose from. Make sure that
the checkbox "Online Activation" is checked to enable online deactivation. Thereafter,
the license for deactivation must be selected by a mouse click. By pressing the button "Deactivate"
the deactivation process will be started.
Then a security check will follow which should be answered with "Yes", if the deactivation
is desired.
After successfully deactivation a text message with important information about
the deactivation will be shown in a texteditor.
The text will be saved under the name of the license in the AirMap \ System folder
of your AirMap installation (e.g. AirMapX_deactivation.txt).
Thus, the deactivation is complete.
To re-activate the license the AirMapActivator
must be started on the new computer or after you install a new operating system
on your old computer.
As during the deactivation the license to be activated must be selected from the
list of licenses that has not been activated
(trial license). Then, the button "Activate" must be pressed.
Then the following dialog appears:
In the textbox "Serialnumber" the serialnumber of the displayed product must be
entered. The online activation will be started after pressing the "Online activation"
button. After successful activation the following dialog will be shown:
Reactivation of the license is complete.
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Q: Network installation: how to
install and activate AirMap-X in a network
?
A: The licenses for all computers
in a network on which AirMapX is installed must be
installed and activated only on the server
pc. The server is the computer
where Flightsimulator is
installed. Activation of a license on a client
computer in the network is not required.
A license on a server can be transferred
to another server pc, but must never be transferred from the server computer to a client
PC, otherwise AirMap will no longer work.
To install any AirMap charts on a client
pc which is connected to the server pc
running flightsimulator, the install
program needs to be run twice; once on
the server pc and once on the client pc
because the license and several system files
always have to be installed on the
server pc, while the charts have to be
on the client pc. The order in which you
perform these two installations (first
on the server, then on the client or
vice versa) is irrelevant. It is also
possible to install and use the charts
on both pc's, server and client.
Network installation
In the AirMap install program,
1. Install AirMap on client pc and choose the 3rd menu item:
Client (install maps for AirMapX.
Flightsimulator runs on remote pc)
2. Now run the same install program
again on the server pc running
flightsimulator, this time select the
2nd menu item:
Server (install maps for AirMapX.
Flightsimulator runs on this pc).
The first menu option (Standard, install
maps only) is used only for local,
non-network installations.
If you never intend to use the charts
on the server pc but only on the
client, then all chart folders on the
server pc can be manually deleted from
the \APOLLO\AirMap chart directory after
the installation is finished.
Attention:
if you inadvertently delete any other
files except map data, AirMap will not work anymore and
will have to be reinstalled. No support
is available for manually corrupted
installations.
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Q: Can I transfer an AirMap license offline from one computer to another ?
A: Yes. With
the help of the AirMapLicenseTransfer program a AirMap license can be transfered
offline from one computer to another computer.
The individual steps for the offline transfer are described in the AirMap manual
on page 40.
Below the corresponding section is reproduced from the manual.
After start of the AirMapLicenseTransfer program you will be ask whether you will
read the instructions. The instructions are:
"License will be transfered from licensed computer (source) to the non licensed
computer (target)."
1: Install AirMap on target Computer.
2: Insert removable media (floppy, usb stick...) to target Computer.
3: Start LicenseTransfer program on target Computer (this program) and follow instructions.
4: Temporary license will be created on media.
5: Remove media from target computer and insert media in source computer.
6: Start LicenseTransfer program on source Computer.
7: License will be transfered to media.
8: Remove media from source computer and insert it to target computer.
9: Start LicenseTransfer program on target computer.
10: License will be transfered to target computer
To transfer a license to a different computer AirMap must be installed first on
the new computer. (Step 1). The new installation can be used for maximum of 7 days
as long as the license has not been transfered to the new computer.
In the next step (2) a transfer media must be inserted on the new computer (disquette
or usb-stick).
In the 3rd step the AirMapLicenseTransfer program must be started on the new computer
an a temporary license file will be saved to the transfer medium (step
4).
In the next step (5) the transfer medium must be removed from the new computer and
inserted to the old computer.
In step 6 the AirMapLicenseTransfer program must be started on the old computer.
In step 7 the license on the old computer will be deactivated and transfered to
the transport medium.
In step 8 the transport medium must be removed from the old computer and inserted
in the new computer.
In step 9 the AirMapLicenseTransfer program must be started on the new computer
again and the license file will be transfered to the new computer in step 10.
Now AirMap can be used on the new computer. A license transfer which is caused by
an change of the operating system (from XP to Vista or Vista to Windows 7) cannot
be done in this way, because the old an new operating systems must be active
at the same time. In this case only a online transfer or an deactivation / reactivation
by Email is possible.
The current AirMapLicenseTransfer Programm can be found here:
AirMapLicenseTransfer
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Q: Can AirMap-X also run in fullscreen mode ?
A: AirMap-X may be used together with
Flightsimulator on the same pc in
fullscreen mode (with certain
restrictions) if your graphics card
supports multi-monitor configuration or
on a dual graphic card setup.
Flightsimulator will then run in fullscreen mode and AirMap-X in windowed mode.
For best full screen results we
recommend to use AirMap-X on a separate
pc in a network configuration though.
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Q: Which operating systems are supported ?
A: AirMap will run under Windows XP, Vista
x32, and Windows 7 x32 and x64.
Installations under several different
Windows versions or multi-boot
configurations are not supported.
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Q: Can AirMap charts be exported,
imported or used with other software ?
A: No.
AirMap-X was designed to work
exclusively with Microsoft
FlightSimulator FSX, FS2004 and X-Plane.
The charts were optimised specifically
to run with these flightsimulators and
can not be exported or used with any
other GPS or similar navigation software.
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Q: Problems with online activation ?
A: If the AirMap online
activator tool can not connect to the
APOLLO server and you get an error
message "no internet connection" then
your firewall or other internet security
tools may block communication between
the Activator tool and the APOLLO
server. You may have to temporarily
disable any tools you may have installed
like firewalls or other internet
security tools.
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Q: Simconnect problems ?
A: After
AirmapX installation for FSX/FS2004 is
finished, the
next time FlightSimulator starts you
will see message boxes
with security warning similar to these:
Click on "Run" and "Yes" to accept
AirmapConnect.dll as "Trusted" software.
A new line under the section "[Trusted]" will be added
automatically into the fsx.cfg file,
located normally on your drive C:
Assuming AirMap is installed at
D:\APOLLO
the entry will look like:
[Trusted]
D:\Apollo\AirMap\System\AirMapConnect.dll.zhurakeazuraatrbeonqizqkkzliiurkhnbcqczb=1
the string
"zhurakeazuraatrbeonqizqkkzliiurkhnbcqczb"
will be different on each pc.
Under
english Windows7 x64 versions, fsx.cfg is located
under this path:
C:\Users\<your pc user
name>\AppData\Roaming\Microsoft\FSX\fsx.CFG
You need to activate "show hidden files
and folders" in windows explorer to be
able to find fsx.cfg on your hard
drive.
If you do not accept AirmapConnect.dll
as "Trusted" software, AirMapX will not
function and networked versions will not
be able to connect to FlightSimulator.
You may get this error message:
"Simconnect module can not be loaded.
Check your Simconnect installation."
If you have also installed APOLLO
GlobalXplorer or any of the
ICAO/Topo/VFR sectionals chart GAU based
AirMap instruments, the procedure is
similar and there will be a line added
to the fsx.cfg file like this:
[Trusted]
D:\Program Files (x86)\Microsoft
Games\Microsoft Flight Simulator
X\GAUGES\ApolloGarminGps.GAU.wwunqhoiwauenazcrqrizloakrquikctchinlenh=2.
The string
"wwunqhoiwauenazcrqrizloakrquikctchinlenh=2"
will be different on each pc.
After installing AirMap .GAU
type instruments for the first time or
after installing updated versions later:
For GAU-based AirMap instruments like
GlobalXplorer or any AirMap chart-only
GAU instruments like ICAO/Topo/VFR
sectional products, you will see these
message boxes and you will have to
accept them as "TRUSTED" software the
next time FlightSimulator starts:
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Q: AirMapX window invisible ?
A: If you plan to run
FlightSimulator and AirMapX on a single
pc, on a single monitor, you can not run
FlightSimulator in exclusive, full
screen mode. This would temporarily
disable the display of the AirMapX
window, which is hidden invisibly behind
the fullscreen FlightSimulator window.
Instead run FlightSimulator in windowed
mode. This will run and display both
applications simultaneously. This is a
general feature of Windows: only one
application can be active in fullscreen
mode at a time.
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Q: FlightSimulator pauses
everytime you click a button in the
AirMapX instrument ?
A: AirMapX is a
stand-alone application. Unlike APOLLO
GlobalXplorer and all default .GAU type
cockpit instruments (radios, GPS,
throttles etc), it does not run
within FlightSimulator. Therefore
FlightSimulator would pause momentarily
everytime you click any button on the
AirMapX instrument or switch over to any other
windows application. To avoid pauses in
FlightSimulator while working with the
AirMapX instrument, disable "Pause on
task switch" or "Pause bei
Anwendungswechsel" (in german versions)
in FlightSimulator under
"Options-Settings-General".
You can run FlightSimulatorX in
fullscreen mode without this limitation
if AirMapX runs on a separate networked
pc.
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A: No. AirMapX is a
very advanced software product using its
own communication software. All network
communications are handled from within
AirMapX. No additional 3rd party tools
are required for AirMapX to communicate
with FlightSimulator or x-plane over
windows networks. You only have to setup
a normal windows network.
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